Return & Exchange Policy

Thank you for shopping at Ferra. Every jacket we make is crafted with care and precision. If something is not right with your order, we are here to help.

Return Window

We accept returns on eligible items within 14 days (2 weeks) from the date your order is delivered.

To qualify, the item must be:

• Unworn and unused

• In original condition

• With all tags and packaging intact

Items that show signs of wear, alteration, or misuse will not be accepted.

Custom-Made Jackets (Important)

Custom jackets are made according to the measurements and preferences provided by customers, so they are not eligible for standard returns.

We will gladly remake or exchange a custom jacket if:

• The jacket arrives damaged

• The wrong item, color, or size is delivered

• The final measurements do not match the client-provided measurements

Custom Orders Not Eligible for Return

• Incorrect measurements submitted by the customer

• Change of mind in style or color

• Natural leather marks or variations in texture are not defects

Sizing Concerns

If sizing is incorrect due to our error, we will:

• Provide a free alteration

or

• Replace the jacket if alteration cannot fix the issue

We may request:

• Measurement sheet submitted

• Photos of the jacket being worn

• Inspection details

Shipping Responsibilities

• Customer pays return shipping unless we are at fault

• Items must be well-packaged to avoid damage

If the item is faulty or wrong, Ferra covers all shipping costs.

Refunds

• Refunds are issued to the original payment method after inspection

• Processing takes 5 to 10 business days

• Shipping fees are not refundable

How to Start a Return

Email us before sending anything back:

support@ferraofficial.com

Include your:

• Order number

• Photos of the issue

• Description of the problem

Our Commitment

We take pride in making jackets that are built to last and made just for you.

Thank you for supporting handcrafted excellence.